POPULAR QUESTIONS



What is your returns policy?

Our Returns Policy can be seen, in full, on this link

How do I return an item?

At Mobile Fun we want you to love every order from us, so we've made returns as easy as possible for you:

For all returns, regardless of delivery method, please fill in the form below to get your U.R.N (Unique Returns Number) and attached it with your return. Without the URN, we will be unable to process it.


For UK returns via Royal Mail - £2.99:

  1. Fill in the Returns Form to get your URN (Unique Returns Number)
  2. Print off a Royal Mail pre-paid label to send the parcel back.
  3. Drop off your parcel to one of your local Royal Mail Post Office. There are over 11,000+ post offices to choose from. No printer, no problem, please use this link to find a local Post Office with a printer.
  4. Now sit back and track your parcel all the way back to us!


For UK returns via Collect+ - £3.99:

  1. Fill in the Returns Form to get your U.R.N (Unique Returns Number)
  2. Print off a pre-paid label to send the parcel back using our Collect+ returns service.
  3. Drop off your parcel to one of your local Collect+ shops. There are over 5,500 shops to choose from and many have late closing times.
  4. Now sit back and track your parcel all the way back to us!

For all other returns (including non-UK):

  1. Fill in the Returns Form to get your U.R.N (Unique Returns Number)
  2. Print your confirmation email you will receive
  3. Send your item and print out to the returns address below. We recommend you use a local tracked or signed for service.

Our Returns Department address

Returns Department
MF Group HQ,
Unit 5,
Hanover Drive,
Gravelly Industrial Park,
Birmingham,
B24 8HZ

For further information regarding our terms and conditions including our Returns Policy and any charges that may apply please click here.

How will I know if you've received my return?

You'll get an email from us when your return has been processed too, so you'll know that it's arrived back to us.

When returning items, we suggest you use either our RoyalMail or Collect+ prepaid labels if you are within the mainland UK or a tracked delivery service so you can see that your return has been delivered to us.

Do I have to pay duty on my delivery outside of the UK?

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Mobile Fun, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Which payment methods can I use?

You can pay by Paypal or credit/debit card via our website. Unfortunately, we cannot take payment via American Express.

Accepted Cards

Mobile Fun takes your security seriously. As part of this commitment, we partner with your bank to protect you from fraud. We use Verfied by Visa and Mastercard Securecode to prevent fraud taking place on your account.

Mastercard Securecode logoVerified by Visa logo

Can I pay via bank transfer?
Offline Payment Options

If you do not wish to pay online, please complete the online order form and further instructions will be presented.
The following methods of payment are accepted:

Direct Bank Deposit
Visit any UK branch of Barclays Bank and deposit the amount of your order into the Mobile Fun bank account, by cheque or cash. The account details are:

Account name: Mobile Fun Limited
Account number: 2081 3788
Sort code: 20-86-52
Please ask the counter assistant to attach your full name and your order reference number as a payment reference.
Keep the counter foil from the branch for your reference.
This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.

Bank Transfer

Contact your bank to arrange a direct bank transfer to the Mobile Fun Barclays Bank account. This can be done over the phone, online or in a branch. Most UK banks will not charge you for bank transfers.  Please make sure that your full name and your order reference number are attached as a reference.  This may take up to 10 working days to clear in full, after which we will process your order and deliver your goods.  The details for the Mobile Fun Barclays Bank account are:

If you are paying in Pounds Sterling:

Account name: Mobile Fun Limited
Account number: 20813788
Sort code: 20-86-52
IBAN: GB58 BARC 2086 5220 8137 88
SWIFT ID: BARCGB22

If you are paying in Euros:

Account name: Mobile Fun Limited
Account number: 66712066
Sort code: 20-86-52
IBAN: GB25 BARC 2086 5266 7120 66
SWIFT ID: BARCGB22

Please contact us to let us know that once you have made payment.

How do I contact the Business to Business team?

They'd love to hear from you. You can get in contact with them on this link.

You can also view our trade prices on the most popular products on our new Accessory Lab website.

Which delivery methods are available?

We offer one flat delivery price for your order, no matter how many items you buy. For partially in-stock orders you pay for delivery only once. We’ll ship what’s in stock now and the rest later at no extra charge.

Royal Mail Economy (48) £2.19
Royal Mail 48, aims to deliver within 2-3 working days including Saturdays but may take longer. Order by 6pm for same working day dispatch.

DPD Next Working Day Parcel £7.99
Guaranteed next working day (Monday to Friday) service providing both online & smartphone tracking with 'in-flight' options for final delivery. Order by 6pm for same working day dispatch. Not available to the Channel Islands. Full details.

How do I reset my password?

Please visit the My Account section of the site. Please note; if you don't have an account, you can still check our as a guest, or sign up for an account.

How do I request an electronic copy of my invoice?

We provide a paper copy of your invoice with your order. However, if you require an electronic copy, please contact our support team and we will email one to you.

Why haven't I received my refund?

We process refunds as quickly as we can, however in exceptional circumstances, this can take up to 10 days. If you believe you are due a refund and have not receive it within 10 days, please contact us

What do I do if an item is missing from my order that's been delivered?

We're sorry to hear that. Can you please check your invoice as it may be that part of your order was out of stock. We don't group our items so that you receive your order as quickly as possible.

If part of your order is still missing, then please contact our support team.

How do I track the status of my order?

There are a number of ways to track your order. You'll receive an email confirmation from us when you place your order.

If you have signed up for an account:

You can check the status of your order by logging into your account.

Visit the "My Account" at the top of the home page. Enter your email address and password to log into your account.
Click on "My Orders" and select the order you would like to track.
Remember you can "reset your password" if you've forgotten it.
If you have selected a tracked delivery method you will find the tracking number in the dispatch email and in "My Account/My orders". Please note that not all delivery methods offer a tracking facility.

You can enter the tracking number on the courier's website (e.g. DPD, DHL).
This will show you if the item has been delivered or if there are any delays.

If you haven't signed up for an account:

You can quickly track the status of your order using just your email address and your delivery postcode on this page.

Where is my order?

If you are waiting for your order to be dispatched, we'll automatically email you every 7 days with any updates we have directly from our suppliers. The item will be dispatched as a priority to you as soon as the stock arrives.

What time are your phone lines open?

Feedback from our customers suggested that in the high-tech world of Smartphones, they would prefer to communicate with our Customer Relations team via email or by using our 'Live Chat' service, rather than be faced with potentially lengthy and inconvenient call queues during peak operating hours.

The Customer Relations team aim to respond to emails received between office hours (Monday to Friday 10am - 5pm), on the same day or within 48hrs and those emails received on the weekend, to respond within up to 72hrs. For more urgent queries during peak times Monday to Friday, we provide a 'Live Chat' service via the website where you may be able to get an immediate response from the team.

If you still prefer to call then we offer a Customer Line on: (+44) 0844 249 5060 whereby you can drop us a quick voice mail between Monday - Friday 10am - 5pm. Calls cost 7p per minute plus your phone company's access charge.

If you would like to leave us a voice mail regarding an order you have already placed, then please contact us on (+44) 0330 022 9219.

Voice mail messages will be responded to within the same time frame as emails.

How do I make a change or cancel my order?

Please track your order to check it hasn't already been dispatched, as if it has we won't be able to make any changes. If your order has not yet been dispatched just contact our support team, ensuring you include your order ID and the desired changes.

What do I do if my order has been dispatched but hasn't arrived yet?

We're sorry to hear that your item has not arrived yet. Please check that you have received a despatch email from us to ensure it's on the way to you.

If your item has been despatched please read the following delivery guidelines before contacting us as we won't be able to investigate until the following time has passed:

Delivery to the UK:

Royal Mail Economy - Most orders normally arrive within 2 to 3 working days, however, it can occasionally take longer. If the order hasn't arrived within 15 working days please contact us below.

Collect+ Click and Collect - You will receive an email when your order is ready to collect from your chosen location. Delivery normally takes 2 days but may take longer. Please contact us below if you haven't.

DPD Next Day Delivery - Please note we only dispatch on working days and expect items to arrive by the next working day. For example, an order placed on Saturday would be scheduled to arrive on Tuesday. Please use your tracking number and delivery postcode on this website and contact us below if your item hasn't arrived when promised.

Delivery outside of the UK:

DHL Global Mail - Please allow up to 20 working days for your items to arrive, due to the nature of international shipping from the UK. If the order hasn't arrived within 20 working days (so typically 5 weeks) please contact us below.

DHL Global Express - Deliveries typically take 3 to 5 working days, but may take longer. Please use your tracking number provided in your despatch email on this website and contact us below if your item has not arrived within 20 working days.

How do I know if an item will work with my device?

If you visit the item's page, you can select the "compatibility" tab which will give a list of all of the devices that an item will work with.




Do you have instructions or a user manual for my item?

We normally provide instructions on how to use an item in the packaging. If there is nothing included, then please check the website item page, as there may be an electronic copy stored there.

When will an item be back in stock?

We do our best to update the stock messages on our websites as soon as we have an estimated arrival date of the items. To reserve an item, you can purchase it through our website, and the item will be dispatched to you as a priority as soon as the stock arrives at our warehouse.

You can also register for "back in stock" alerts underneath the 'add to basket' button on our item pages. This will send an email to you directly when an items arrives.

What are Waste Battery Regulations 2009?

In 2009, new regulations on the recycling of batteries and accumulators (rechargeable batteries) were introduced. The Batteries Regulations aim to significantly increase UK collection and recycling of used portable batteries from the current rate of about 3% to 25% by 2012, rising to at least 45% in 2016.

Under the Waste Battery Regulations, Mobile Fun are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises* in person (please do not post).

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com.

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

Please note: this service only applies to householders and not businesses.

What is the Waste Electrical and Electronic Equipment Directive?

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Mobile Fun is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new mobile phone from us we would accept their old mobile phone and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

How do I recycle my old products?

If this symbol appears on your product it means that you can return this waste electrical equipment to Mobile Fun when you are purchasing a new product from us under our distributer obligations*

  • When you have finished with a WEEE product, please do not dispose of it using your domestic waste bin, as it will not be recycle.
  • Contact us by using this contact form. so that we can provide you with a return reference and details of our WEEE recycling freepost address
  • Please quote your Mobile Fun product order number and describe the item that is to be recycled
  • Please carefully package any item to avoid transit damage
  • We will then deal with the waste product in an environmentally responsible manner, at no cost to you

*It has to be like for like (e.g. a Bluetooth Headset for a Bluetooth Headset, not a Wireless Router for a Bluetooth Headset).


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